We recognise that your privacy is important. This document outlines the types of personal information we receive and collect when you use J A Neale, as well as some of the steps we take to safeguard information. We hope this will help you make an informed decision about sharing personal information with us.
J A Neale strives to maintain the highest standards of decency, fairness and integrity in all our operations. Likewise, we are dedicated to protecting our customers’, consumers’ and online visitors’ privacy on our website.
J A Neale may collect personally identifiable information that you provide to us with your consent through our website (www.janeale.co.uk) contact form for the purpose of registering with us or asking us to contact you regarding our services or receive an email newsletter. Personal information collected on a voluntary basis may include:
- Your Name
- Business Name
- Business Location
- Contact Email Address
- Contact Phone Number
- Postal Address
- Services You May Be Interested In
- Current Systems Used
- Number of Employees
- Any other relevant information you provide freely
This information is collected if you request information from us and sign up to join our email list or request some other service or information from us. The information collected is internally reviewed, and used to improve the content of our website, notify our visitors of updates, and respond to visitor inquiries.
Once information is reviewed, we discard it or store it in our files. If we make material changes in the collection of personally identifiable information, we will inform you by placing a notice on our site. Personal information received from any visitor will be used only for internal purposes and will not be sold or provided to third parties.
The purpose of a cookie is to tell the web server that you have come to the site for the first time or have returned to a specific page. If you personalize the site’s pages, or register with any of our site’s services, a cookie enables J A Neale to recall your specific information on subsequent visits.
You have the ability to accept or decline cookies by modifying settings in your browser; however, if you choose to decline cookies, you may not be able to fully experience the interactive features of the site.
A web beacon is a transparent image file used to monitor your journey around a single website or collection of sites. Beacons are also referred to as web bugs. They are commonly used by sites that use third-party services to monitor traffic. They may be used in association with cookies to understand how visitors interact with the pages and content on the pages of a website.
As you browse this website, Google Analytics and advertising cookies will be placed on your computer to collect demographic and interest information, but we do not tie the cookie to any personal information that you provide to us. If you do not wish your data to be collected via Google Analytics, you may use their opt-out tool… Google-Opt Out Tool.
Browsers can be set to accept or reject cookies automatically, or notify you when a cookie is being requested. Privacy software can be used to override web beacons. Taking either of these actions should not cause a problem with our site, should you so choose.
Children’s Online Privacy Protection Act
This website is directed to adults; it is not directed to children under the age of 13. We operate our site in compliance with the Children’s Online Privacy Protection Act and will not knowingly collect or use personal information from anyone under 13 years of age.
We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.
Google may store this anonymous data in its servers in multiple locations across the world.
Linking to Third-Party Websites
In some cases, we may collect information about you that is not personally identifiable. We use this information, which does not identify individual users, to analyse trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. The information collected is used solely for internal review and not shared with other organizations for commercial purposes.
With respect to Article 13 of the EU’s GDPR, this site processes personal data on the following basis:
(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.
(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.
(f) Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.
We may therefore use anonymous or personal data to:
- Administer the website;
- Improve your browsing experience by personalising the website;
- Enable your use of the services available on the website;
- Send information about the services you have requested information about, statements and or invoices to you, and collect payments from you;
- Send you general (non-marketing) commercial communications e.g. updates about the status or nature of the services enquired about, especially if they may affect any previous communications we may have had with you;
- Send you email notifications which you have specifically requested;
- Provide third parties with statistical information about our users – but this information will not identify any individual user; and
- Deal with enquiries and complaints made by or about you relating to the website.
How You Can Correct or Remove Information
In certain situations, we may need your consent to contact you:
- We may ask for your consent when you fill in one of our contact forms and you provide your consent by ticking the box on the form.
- We keep a record of your consent until we no longer need to.
- You can withdraw your consent at any time by contacting us.
Elimination of Your Personal Data
You may also instruct us to delete any and all information we hold about you at any time.
We will endeavour to do this with respect to your wishes and compliance with the applicable laws of England and Wales and or EU laws and regulations i.e. GDPR.
We will endeavour to delete all the information we hold about you in the time frame you request, but depending on the nature of your request, and any third parties involved i.e HMRC, Companies House, Pension Provider etc, this may not be possible.
This is because of our legal obligation to retain certain types of customer information for certain time periods e.g. for tax and or accounting purposes, we may need to keep your contact details on file for longer periods if they appear on an invoice or receipt for example.
In any and all cases, we only ever keep information on file for as long as it is needed with respect to the services you have enquired about and or that we have agreed to provide you, or to meet a legal requirement.
You can instruct us to do this at any time by contacting us.
Updating Your Personal Data
You can and should instruct us to correct or update any personal information we hold about you e.g. if you change your name or address for instance.
You can instruct us to do this at any time by contacting us.
- To the extent that we are required to do so by the laws of England and Wales and the EU’s GDPR;
- In connection with any legal proceedings or prospective legal proceedings;
- In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and
- To the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.
International Data Transfers
- Depending on the nature of your enquiry and relationship with us, personal information that you consent to provide to us may be processed in the UK and or in locations outside the UK in order to deliver our service to you.
- For instance, if you are based in the United States and submit information to us via email, from an email account hosted in the US, your email hosting provider will have processed the data you sent. If we reply to that email address, even though we are in the UK, we may be transmitting your data across international boundaries.
- Anonymous website analytic data that is collected from your use of our website may also be transferred, processed and stored, for example, on Google’s servers outside the UK and EU.
- We have taken reasonable technical and procedural precautions to prevent the loss, misuse or inadvertent alteration of your personal data. We will store all the personal data you provide in secure servers or systems.
- However, we cannot guarantee the security of any data you choose to send to us over the internet. Our website uses an SSL certificate to help ensure that any information sent to us through it, is more secure than it otherwise would be.
- If you look in the address bar of your browser, when visiting our site, you will see the letters https. The S stands for secure and means that information sent to us through our site is sent to us through an encrypted channel.
Updates and Effective Date
Agreeing to Terms
Updated: 22nd May 2018